Effective Date: January 04, 2026

Welcome to USG Ship Center. These Terms & Conditions govern your use of the USG Ship Center website and the freight, shipping, transportation, pickup, delivery, and related services we provide.

By using this website, requesting a quote, booking a shipment, or purchasing or using our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

Important: This document is a general business template and should be reviewed by a qualified attorney before you publish it or rely on it as your company’s legally binding shipping terms. Transportation contracts can also be subject to applicable federal and state laws, tariffs, carrier terms, and shipment-specific agreements.

1. Definitions

For purposes of these Terms:

“USG Ship Center,” “USG,” “we,” “us,” or “our” means USG Ship Center.

“Customer,” “you,” or “your” means the individual, business, organization, or other party requesting or receiving our services.

“Shipment” means goods, products, materials, packages, freight, or other items submitted for transportation, pickup, delivery, storage, handling, or related services.

“Carrier” means a transportation company or other third-party service provider used in connection with a shipment.

“Services” means the freight, shipping, transportation, pickup, delivery, logistics coordination, quoting, and other services offered by USG Ship Center.

2. Use of Our Website

You may use the USG Ship Center website for lawful purposes only.

You agree not to:

Use the website for fraudulent or unlawful purposes.
Submit false, misleading, or incomplete information.
Attempt to interfere with the website’s operation or security.
Access areas or information that you are not authorized to access.
Upload malicious software, code, or other harmful material.
Use the website to violate applicable laws or regulations.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, website, customers, or service providers.

3. Quotes and Estimates

Quotes provided by USG Ship Center are based on the information supplied by the customer at the time of the request.

A quote may depend on factors including:

Origin and destination
Freight classification
Weight and dimensions
Number of pieces
Type of goods
Pickup and delivery requirements
Accessorial services
Fuel or transportation costs
Carrier availability
Additional shipment requirements

A quote may be adjusted if the actual shipment differs from the information originally provided.

Unless expressly stated otherwise in writing, a quote does not constitute a guarantee of a particular transportation schedule, delivery time, carrier, or final transportation cost.

4. Shipment Information

Customers are responsible for providing accurate and complete shipment information.

This may include:

Correct pickup address
Correct delivery address
Contact information
Freight description
Weight
Dimensions
Quantity
Packaging information
Freight classification, where applicable
Special handling requirements
Declared value, when applicable
Any applicable restrictions or special instructions

Additional charges may apply when the information supplied by the customer is inaccurate, incomplete, or materially different from the actual shipment.

5. Packaging and Preparation

Unless otherwise agreed in writing, the customer is responsible for properly preparing and packaging goods for transportation.

Goods should be packaged in a manner reasonably appropriate for normal handling and transportation.

The customer is responsible for ensuring that:

Freight is adequately protected.
Packages are properly secured.
Labels and shipping documentation are accurate.
Pallets or other transportation equipment are suitable for the shipment.
Required documentation is provided.
Special handling requirements are disclosed before transportation.

USG Ship Center may refuse a shipment that is improperly packaged, unsafe, prohibited, inadequately documented, or otherwise unsuitable for transportation.

6. Prohibited and Restricted Shipments

Customers must not tender goods that are illegal or prohibited from transportation.

Certain goods may also be subject to special handling requirements, restrictions, documentation requirements, or carrier-specific rules.

Examples may include:

Illegal substances
Explosives
Certain hazardous materials
Undeclared dangerous goods
Stolen goods
Counterfeit goods
Perishable goods requiring special handling
Live animals, unless specifically authorized
Weapons or other restricted items where transportation is prohibited
Goods requiring permits or documentation that have not been provided

The customer is responsible for accurately declaring the contents of a shipment.

USG Ship Center and/or the applicable carrier may refuse, hold, return, or otherwise handle a prohibited or improperly declared shipment as permitted or required by applicable law.

7. Hazardous Materials and Dangerous Goods

Customers must disclose hazardous materials, dangerous goods, regulated materials, or other items requiring special transportation procedures before tendering a shipment.

The customer is responsible for providing accurate descriptions, classifications, labels, documentation, and other information required for the shipment.

Failure to properly disclose regulated materials may result in additional charges, shipment delays, refusal of transportation, return of the shipment, or other action permitted by applicable law.

8. Pickup and Delivery

Pickup and delivery dates or time windows provided by USG Ship Center or a carrier are estimates unless expressly guaranteed in a written agreement.

Pickup or delivery may be affected by circumstances including:

Weather
Traffic
Road closures
Mechanical problems
Carrier capacity
Incorrect addresses
Customer availability
Loading or unloading delays
Facility restrictions
Government actions
Customs or regulatory issues
Other circumstances outside reasonable control

Customers are responsible for providing accurate pickup and delivery information and ensuring that the appropriate party is available when required.

9. Delivery Requirements

The customer is responsible for ensuring that the delivery location is reasonably accessible for the applicable transportation equipment.

Additional charges may apply for services such as:

Liftgate service
Inside delivery
Residential delivery
Limited-access delivery
Appointment delivery
Re-delivery
Detention
Storage
Additional handling
Address corrections

Such services may need to be requested in advance.

10. Third-Party Carriers

USG Ship Center may coordinate or arrange transportation through independent third-party carriers and service providers.

Where a third-party carrier is involved, the carrier may have its own:

Terms and conditions
Tariffs
Rules
Service limitations
Claims procedures
Liability provisions
Delivery requirements
Accessorial charges

The terms applicable to a particular shipment may therefore include the applicable carrier’s rules and terms in addition to these Terms & Conditions.

11. Shipment Tracking

Where tracking information is provided, tracking information is supplied for informational purposes.

Tracking updates may depend on information received from the applicable carrier or transportation provider.

A tracking status may be delayed, incomplete, temporarily unavailable, or subject to correction.

USG Ship Center does not guarantee that tracking information will be continuously available or updated in real time.

12. Transit Times and Delays

Transportation times are estimates unless a specific service commitment is expressly agreed to in writing.

USG Ship Center is not responsible for delays caused by circumstances outside our reasonable control, including events affecting transportation providers, infrastructure, weather, traffic, government actions, labor disruptions, accidents, or other unforeseen events.

A delay does not automatically constitute a failure to provide services or create an entitlement to a refund or compensation unless required by applicable law or an applicable written agreement.

13. Shipping Charges and Payment

The customer agrees to pay all applicable charges associated with the services provided.

Charges may include:

Transportation charges
Fuel-related charges
Pickup charges
Delivery charges
Accessorial services
Storage charges
Re-delivery charges
Address correction charges
Additional handling
Other applicable fees

The final amount may differ from an initial estimate if shipment details or transportation requirements change.

Unless otherwise agreed in writing, payment is due according to the payment terms presented at the time of purchase, booking, or invoicing.

14. Additional Charges

Additional charges may be assessed when circumstances differ from those represented when the shipment was quoted or booked.

Examples include:

Incorrect freight dimensions or weight
Incorrect freight classification
Additional pieces
Additional handling
Residential or limited-access delivery
Liftgate requirements
Detention
Storage
Re-delivery
Address corrections
Waiting time
Other services requested or required for the shipment

Where appropriate, USG Ship Center may contact the customer regarding additional charges.

15. Cancellations

Cancellation requests should be submitted as soon as possible.

Depending on the stage of the shipment and whether transportation or other services have already been arranged, cancellation charges may apply.

Once a carrier has been dispatched or transportation has commenced, cancellation may not be possible without applicable charges.

Any cancellation policy presented during the booking process or contained in a shipment-specific agreement will control where applicable.

16. Claims for Loss or Damage

Customers should inspect shipments promptly upon delivery.

If freight appears damaged, customers should document the condition of the shipment and retain relevant evidence, which may include:

Photographs
Packaging
Shipping documents
Delivery receipts
Damage descriptions
Other documentation relevant to the claim

Claims for loss or damage must be submitted according to the applicable carrier’s claims procedures and within any applicable legal or contractual deadline.

The applicable carrier’s rules and governing law may determine the procedures, documentation, limitations, and available remedies for a particular claim.

USG Ship Center does not waive or alter any applicable carrier claim requirements through these Terms.

17. Customer Responsibility for Losses Caused by Incorrect Information

The customer may be responsible for additional costs, losses, or charges resulting from inaccurate, incomplete, or misleading information supplied by the customer.

This may include incorrect:

Weight
Dimensions
Freight description
Classification
Quantity
Pickup information
Delivery information
Special handling requirements

18. Storage

If freight cannot be delivered or otherwise requires storage, storage arrangements and charges may apply.

Storage may be performed by USG Ship Center, a carrier, warehouse, or another third-party provider.

Applicable storage terms, fees, limitations, and procedures may vary depending on the shipment and service provider.

19. Customer Representations

By submitting a shipment, you represent that:

You have the legal right to tender the shipment for transportation.
The information you provide is accurate to the best of your knowledge.
The shipment does not contain undisclosed prohibited or regulated goods.
You will comply with applicable laws and transportation requirements.
You will provide documentation reasonably required for the shipment.
You will pay applicable charges associated with the services.

20. Limitation of Liability

To the maximum extent permitted by applicable law, USG Ship Center will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use of our website or services.

This may include, where legally permitted:

Lost profits
Lost business opportunities
Business interruption
Loss of revenue
Loss of anticipated savings
Loss of data
Other indirect economic losses

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Shipment-specific liability may also be governed by applicable federal or state transportation laws, carrier terms, tariffs, bills of lading, or other written agreements.

21. Force Majeure

USG Ship Center will not be responsible for failure or delay in performing services caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Floods
Fires
Accidents
Transportation disruptions
Road closures
Government actions
Regulatory changes
Labor disruptions
Acts of terrorism
War
Civil disturbances
Infrastructure failures
Significant equipment failures
Other events beyond reasonable control

22. Website Content

We make reasonable efforts to maintain accurate information on our website.

However, website content may contain errors, omissions, outdated information, or typographical errors.

We reserve the right to update, modify, remove, or change website content at any time without prior notice.

23. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or resources.

These third parties operate independently from USG Ship Center.

We are not responsible for the content, availability, policies, security, or practices of third-party websites or services.

Your use of third-party services may be subject to those providers’ own terms and policies.

24. Intellectual Property

Unless otherwise indicated, content appearing on the USG Ship Center website, including text, graphics, logos, designs, images, branding, and other materials, is owned by or licensed to USG Ship Center and may be protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, sell, publish, or commercially exploit our protected content without appropriate authorization.

25. Privacy

Your use of our website and services may involve the collection and processing of personal information.

Our handling of personal information is described in our Privacy Policy.

By using our website or services, you acknowledge that information may be collected and used as described in the applicable Privacy Policy.

26. Security

Although we take reasonable measures to maintain the security of our website and systems, no internet-based service can be guaranteed to be completely secure.

You acknowledge that information transmitted over the internet may involve risks beyond our reasonable control.

27. Account and Contact Information

If you provide contact information to USG Ship Center, you agree to provide information that is accurate and current.

You are responsible for ensuring that email addresses, telephone numbers, shipping addresses, and other contact information supplied to us are accurate.

28. Modifications to These Terms

USG Ship Center may update these Terms & Conditions from time to time.

Updated terms will become effective when posted on the website unless a different effective date is stated.

Your continued use of the website or services after updated Terms are posted may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

29. Governing Law

These Terms & Conditions shall be interpreted and governed by the laws applicable to the transaction and the parties, without regard to conflict-of-law principles, except where applicable federal law or mandatory transportation regulations provide otherwise.

The appropriate jurisdiction and venue for a particular dispute may depend on applicable law, the parties’ agreement, the shipment involved, and the applicable transportation regulations.

30. Dispute Resolution

Before initiating formal legal proceedings, the parties are encouraged to attempt to resolve disputes through good-faith communication.

Where appropriate and legally permissible, the parties may agree to mediation or another alternative dispute-resolution process.

Nothing in this section prevents a party from pursuing a claim or remedy that cannot legally be waived or that is otherwise required to be handled through a particular procedure.

31. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

32. Waiver

A failure by USG Ship Center to enforce any provision of these Terms & Conditions does not constitute a waiver of our right to enforce that provision in the future.

33. Entire Agreement

These Terms & Conditions, together with any applicable quote, invoice, bill of lading, shipment-specific agreement, carrier terms, privacy policy, and other written terms expressly incorporated into the transaction, constitute the applicable agreement concerning the relevant services, subject to applicable law.

Where there is a conflict between these Terms and a separately executed written agreement, the applicable written agreement may control to the extent specified in that agreement.